TERMS & CONDITIONS

1. We advise that you telephone first to check availability for the dates required, and that you make a provisional booking.
2. A provisional booking will be held for 3 postal days, while you send your completed booking form and fee by cheque/Access/ Visa/Switch/Postal Orders.
3. On receipt of your completed booking form, correct Booking Fee and Cancellation Plan, we will confirm your booking, showing the balance to be paid and the date payment should be made by (42 days before the start of your holiday). PLEASE RETURN YOUR PAYMENT SLIP WITH YOUR PAYMENT.
4. Bookings made less than 42 days in advance must be paid for in full, plus Cancellation Plan, with the completed booking form, when the booking is made.
5. Short-breaks are available during off-peak times. Please note that sun-breaks and short-breaks are subject to extra service charges and extra club/swim pass charges. Please check for costs at the time of booking.
6. Please make all cheques payable to: WOOLACOMBE SANDS HOLIDAY PARK. Please note: all bookings are at the discretion of the management.
7. ALL PERSONS STAYING AT THE WOOLACOMBE SANDS HOLIDAY PARK MUST BE LSTED ON THE BOOKING FORM. ANY PERSONS NOT LISTED ARE NOT PERMITTED ON THE SITE.

1a.		The keys to your holiday accommodation may be obtained after 4pm on day of arrival and should be handed in by 10am on day of departure, by which time your accommodation should be vacated. We regret that we will not be able to allow early occupation of units
1b.		Pre-booked pitches are available from 2.00pm on day of arrival and must be vacated by 10am on day of departure. We regret that we will not be able to accommodate early arrivals during busy times. Half-day stay, subject to availability, 10am - 6pm.
2a.		Bookings cannot be accepted for more people to be accommodated in the holiday accommodation than the number for which it was designed. Two bed units -maximum of 6 (4 adults only). Three bed units - maximum of 8 (6 adults only). Only one car per 2 bed unit and 2 per 3 bed unit.
2b.		Touring/Camping pitches are for families of up to 6 people only (maximum of 4 adults). Touring/Camping pitches are for Touring van, awning + 1 car or for Motorhome + awning or Caravanette + awning or Tent + Car. Extra cars or extra tents are not allowed on the same pitch.  Please note any extras will be charged for at the minimum rate of 2 adults. If the extra pitch is not booked in writing at the time of the booking, then the extras will not be allowed. We reserve the right to ask customers to move tents/tourers/awnings or cars if they are extras or if they are encroaching on another persons privacy. Please notify us in writing if your tourer is over 16 foot long.
2c.		Only the persons named on the booking form will be entitled to occupy the booked accommodation/pitch. Please notify any alterations in writing.
3.		We regret that we do not accept all-male or all-female groups unless by prior written arrangement with the management. We do not accept unaccompanied teenagers.Group bookings are at the discretion of the management. Please arrange in advance to avoid disappointment.
4.		The management reserve the right to refuse accommodation, or to terminate the booking without compensation, in the case of any person or persons causing a disturbance of the peace. We also reserve the right to refuse or terminate a booking for any other reason the management sees fit.
5.		We will not accept any arrivals later than 10pm unless by prior written arrangement and we do not allow pitching after 10.30pm. Please note that a security barrier is at the park entrance - access to the park is restricted between the hours of 11.30pm and 7.30am.
6		During peak times pre-booked camping and touring pitches are bookable from Saturday to Saturday only. Please check when booking.   We also reserve the right to accept on-spec campers and tourers for a minimum of a 2 or 3 night stay during the busy periods, at our discretion.
7.		Electric Hook-ups:- Supply is 240 volts - 10 amps (approx. 2 kilowatt) and connectors must comply with British Safety Standards. The Management do not accept any responsibility for any damage or accident arising from the use of unsuitable electrical equipment.
8.		The management accepts no liability for injury to persons, or loss or damage to their property, however caused.
9.		Refunds will not be given on site. Refunds will not be given for inclement weather or curtailment of stay. The decision of the management is final. Please refer to the Cancellation Plan scheme for cancellations.
10.		Please note that we cannot guarantee a particular pitch or unit. We will endeavour to comply with customer's requests, but will not be held responsible if the pitch or unit allocated is not the one requested. We reserve the right to alter pitches or units without notice.

1. Club membership and use of pools is included in the price if booking a full-price holiday. Club and Swimming Pool passes are subject to an extra charge for sun-breaks and some shore-breaks. The Indoor Swimming Pool and Club are open from April to October inclusive, the outdoor pool is open subject to management discretion. All members and their guests must agree to abide by the Club Rules (s copy of which is available in Reception). On arrival a club card will be issued and we reserve the right to inspect the club card or cancel it at any time. The children's club is operated from April to October inclusive. The children's club is only run during the evenings, please note there are no daytime activities.
2. All children must be accompanied in the club at all times.
3. All non-swimmers and Children under 14 must be accompanied by an adult (over 18) in the pool. The management cannot be held responsible for any accidents or injury incurred in or around the swimming pool area. We do not employ lifeguards.
4. Coded Access is operational on both swimming pools at all times to conform with Health & Safety Regulations.
5. The management cannot be held responsible for any injury to persons or loss or damage to their property.
   

1. Dogs are welcome and must be kept on a lead and under control at all times on the site and in all public building areas.
2. Dogs in Accommodation and Touring/Camping - £5 per night/£35 per week. Only 1 dog per booking.
3. Dogs remain the responsibility of their owners at all times and special areas are provided for their exercise.

The following extras may be hired, in writing, at the time of your booking. (See Booking Form).

1. Cot and Mattress (no bedding) - £30.00 per week.
2. High Chair - £30.00 per week.
3. Linen - PACK A - 1 double sheet/l double duvet cover/2 pillow slips - £10.00. PACK B - 1 single sheet/l single duvet cover/1 pillow slip - £8.00.

If you have to cancel your holiday due to:- serious injury, illness, death, jury service or redundancy to any member of your party named on your booking form and this can be fully substantiated and has arisen since you made the booking, then you are no longer liable for the balance of your booking. If the balance has been paid - we will refund the balance. Your booking fee and Cancellation Plan payment are non-refundable. Any bookings paid in full at the time of booking will be refunded less £60 for a self-catering unit (Booking fee equivalent and Cancellation Plan payment), and £40 for a Touring/Camping unit (Booking fee equivalent and Cancellation Plan payment), and £15 for a short-break booking (£10 admin + £5 cancellation plan) Sun-breaks are not applicable. If the Cancellation Plan is not taken at the time of Booking, we regret that the Full Balance is not refundable. You must notify us immediately should the circumstances for cancellation arise. All telephone cancellations must be confirmed in writing by Recorded Delivery. The Cancellation Plan is only valid if the circumstances arise before you leave home for your holiday and you have qualified with the above conditions. The decision of the management on all claims is final. You are advised to take out separate Holiday Insurance cover for any other circumstances.

1. If we do not receive your Final Balance by the due date, as stated on your confirmation, or if the person making the booking fails to notify us in writing (by Recorded Delivery) that they are cancelling, then they will be liable for the full amount of the cost of the holiday.
2. If Customers fail to arrive on the day specified on their Booking Form, we shall re-let the accommodation/pitch after midnight on that date, unless notified
   previously in writing that they will be arriving at a later time or date.
3. If a booking is being transferred or altered then a charge of £10 will be made for each separate administration cost per booking.
4. Any copy holiday invoices or paperwork will be charged at £5 per page.
5. Bookings are not transferable to other parties.

V.A.T. ALL PRICES QUOTED INCLUDE V.A.T. AT THE 17.5% RATE