UK Government Announcement 12th July 2021

General information regarding your stay.

We understand that the UK Government have relaxed restrictions from July 19th 2021. The pandemic is not over, and so in the interest of keeping our team and you happy there will still be some changes to the 'norm' at Woolacombe Sands Holiday Park.

  • The Clubhouse: Online ordering will still be available here, or you can order your food and drinks at the bar and we will deliver them to your table. We will not be permitting large queues at the bar, or serving food and drink from the bar during the evening.
  • Kid's Club will no longer need to be booked, but we will be keeping families on separate tables to reduce close contact.
  • The swimming pools will no longer need to be booked, but there will be more cleaning and a part way through the day closure for deep cleaning in the indoor pool.
  • The shop will continue operating an online ordering system for takeaways, which you can view here.
  • We will continue to use our COVID cleaning protocols which does mean it takes a little longer to clean accommodation.
  • Face coverings will no longer be mandatory, but we do recommend them in crowded places.
  • Guests will be required a to wear a Woolacombe Sands wristband during their stay to ensure only our guests use our facilities.
  • We will be asking our team to 'home test' more often in an effort to detect the need for staff isolation.
  • As always we are asking guests not to travel if they or members if their family are displaying symptoms of COVID-19. Please contact the office immediately.

 

Clubhouse Closure 8th July - 19th July

Sadly due to a confirmed PCR test of a member of the team, we made the difficult decision to close our clubhouse from Tuesday 8th July for 10 days including the kitchen and entertainment so that all staff members could isolate for 10 days and be tested.

The staff member did not have close contact with any members of the public.

An extreme measure, but necessary to keep our team and guests safe, and within Government guidelines.

Thank you for your understanding.

 

New bookings for 2021...

COVID-19 Impact Reassurance

As a small family run business we understand why your holiday is so important to you. It's important to us! So please read on if you have a holiday after 12th April, or intend to book a 2021 holiday...

If any of the below are to impact your holiday, we will refund your holiday with no charges, no questions and as soon as possible:

  • If we need to cancel your holiday due to a National Lockdown (resulting in the closure of the Holiday Park)
  • Local restrictions including local lockdowns preventing travel are in place affecting your booking postcode or Country.
  • Local restrictions including local lockdowns preventing travel are in place in our postcode (EX34 7AF) preventing you from travelling to us.
  • You or a listed party member have confirmed COVID-19 and so will be isolating during your holiday dates (confirmation will need to be emailed)
  • You or a listed party member have been told to isolate during your holiday dates (confirmation will need to be emailed)
  • Reduced facilities due to the Governments roadmap of reopening (i.e. swimming pools).
  • Please note: If you have booked a Groupon holiday your contract is with them, and you will need to contact the Groupon Customer Services team for a refund.

We simple ask that you contact the office by emailing [email protected] with the following information:

  • Your booking reference and dates
  • Why you cannot travel with confirmation
  • If you would like to move your dates to alternative 2021 dates (unfortunately we cannot move holidays to 2022)
  • Or, if you would like to receive a full refund
  • If you booked through a third party, you will need to refer to their booking terms and conditions for their refund policy

FAQ's

What if I have changed my mind, and no longer wish to come on holiday in 2021?
  • Unless a National or local lockdown have been confirmed by HM Government on dates that impact your holiday, we cannot refund your holiday
  • If you are concerned about a future dated holiday, you can change dates as per our terms and conditions section 10
  • If you are concerned about travelling in 2021 and have a holiday booked with us, please refer to our Terms and conditions or contact your holiday insurance policy
Can I move my 2021 holiday to 2022?
  • Unfortunately we cannot move 2021 holidays to 2022 as per our terms and conditions of booking. However we are now taking bookings for 2022.
When do you open?
  • We plan to open on April 12th 2021, but will be guided by HM Government and any restrictions/guidance in place. Updates will be emailed to you if you have a booking with us. Bookings between 12th April - 16th May will have reduced facilities.
Will things be different?
  • No doubt things will be different, as they were in 2020. But rest assured we will continue to offer a high level of personal service, excellent cleaning standards and enhanced procedures to ensure we are COVID secure and ready to offer you a relaxing holiday environment.
  • There may be changes in place such as online booking of the swimming pools, but we will email you these details closer to your stay.
What if you open with no entertainment or reduced facilities?
  • If we open with reduced facilities such as entertainment, you can choose whether you would like to change the dates of your 2021 holiday free of charge, or have a full refund.
  • We will not be offering reduced rates or a partial refund for reduced facilities.
I have more questions... who do I ask?
  • Please feel free to contact the bookings team who will endeavour to get back to you within 14 working days, with any questions you might have. Click here to contact us.
  • If your email is urgent, please clearly mark this in the subject bar and our team will do their best to address it urgently should they see necessary.
  • Call a member of our friendly team 01271 870569.
I am a seasonal guest, what about my pitch?
  • Please check your emails for your refund/credit information.
I booked my holiday through Groupon, who do I speak to regarding my concerns or a refund?
  • Groupon is a third party booking agent therefore we are not directly responsible for your booking, as it does not transfer to us until the date of your stay. If you booked a Groupon holiday, please refer back to Groupon with any questions, or refund requests. The terms and conditions you booked with will be available through Groupon. Please click here to contact Groupon.
How can I be the first to know what's going on?
  • Be sure to sign up to our newsletter by scrolling to the bottom the page & signing up. Keep up to date with our social media pages, Facebook, Instagram and Twitter.
Can I speak to someone?
  • Yes, of course! Please call 01271 870569 option 1 to speak to a member of our friendly team. If we are busy (we are working on reduced numbers to keep our team safe), simply leave us a voice message with your details (including your booking reference number) and we will get back to you within 14 working days. Email is the quickest form of communication.

 

Previous information:
 

UK Government Announcement 22nd February 2021

Direct bookings 26th March - 11th April 2021

The Government announced on 22nd February 2021 that they intend to slowly reopen the economy, and we are delighted!

Guests with holidays between 26th March - 11th April are directly impacted, and so, we shall be contacting you first. PLEASE DO NOT CONTACT US... we will contact you!

We have sent emails to guests with holidays between 26th March - 11th April 2021.

Please check your emails, including your junk/spam, and follow the instructions to ensure your holiday is dealt with as swiftly as possible. Please do not worry, no holiday will be lost!

We are offering a full refund or free of charge 2021 date change to all our guests with holidays between 26th March - 11th April 2021.

Our team is still working on reduced numbers to keep everyone safe. Thank you for your patience!

If you have not heard from us and your holiday is before 11th April, please drop us an email at [email protected].

GROUPON 

If you have a Groupon holiday booked between 26th March - 11th April, please contact Groupon by clicking here. Your holiday contract is with them to cancel. We do not receive any monies from Groupon until after your stay dates when commission is then deducted, therefore it is imperative you contact Groupon at least 2 weeks prior to your arrival, as after the arrival date no refund can be issued.

What happens from 12th April?

It looks promising that our self catering accommodation will be open from 12th April (with reduced facilities and subject to the 5th April confirmation from the UK Government), and recently confirmed by our local MP Selaine Saxby, we now know we can open washing and toilet facilities for our camping and touring guests from 12th April!

If you have a holiday between 12th April - 16th May 2021 there will be reduced facilities (Bar and Clubhouse will be closed with no Entertainment facilities, however we can offer table service for outdoor seating, serving light snacks/food & drink), and you must only occupy self catering accommodation or camping and touring pitches as 1 household or bubble.

12th April - 16th May Camping & Touring

Until recently we were advised that opening washing and toilet facilities was not permitted. However, we have just had confirmation from our local, MP Selaine Saxby, that in fact the washing and toilet facilities are essential, therefore can be opened.

As last year, we will ensure the toilets and showers are cleaned more regularly that normal with polite reminders to guests to continue to social distance and use the hand sanitising and cleaning stations made available. We now have 5 large toilet and shower blocks with extra outside hot showering areas for guests (and their doggies)!

Other facilities will be reduced, with no entertainment or indoor clubhouse. The swimming pools with be subject to availability on a reduced booking system.

If you have a holiday between 12th April - 16th May you have the following options:

  • Keep your holiday and attend as a single household only.
  • (We will not be moving any holidays to 2022) but we can rebook your holiday for you so you don't miss out in 2022!

If you have a camping & touring booking between 12th April - 16th May, we have emailed you. If you have not received an email, please check your junk, and then email us on [email protected].

We politely ask that you are patient. If you have emailed us prior to receiving an email from us, we will get back to you within the next couple of weeks.

12th April - 16th May Self Catering

We are confident these holidays can take place for single households only, however this date is subject to a government announcement on 5th April.

Facilities will be reduced such as entertainment and there will be no indoor hospitality. The swimming pools will be open, subject to availability and on a booking system.

If you have a self catering holiday between 12th April - 16th May you have the following options:

  • Keep your holiday and attend as a single household only
  • (We will not be moving any holidays to 2022) but we can rebook your holiday for you so you don't miss out in 2022!

If you have a self catering booking between 12th April - 16th May, we have emailed you. If you have not received an email, please check your junk, and then email us on [email protected].

We politely ask that you are patient. If you have emailed us prior to receiving an email from us, we will get back to you within the next couple of weeks.

Holidays from 17th May

We are confident restrictions will be eased by this point, but politely ask that if your holiday is after this date you do not contact us until any further Government announcements.

We will not be refunding or free date changing holidays that start after 17th May unless the cancellation reasons are inline with our terms and conditions and you have our holiday protection plan.