Pre-Arrival Frequently Asked Questions

 

What is your COVID-19 related information?
Please click here to be redirected to the Covid-19 page.

What time can we check in?
Check in time is either 2pm or 4pm depending on your grade of accommodation. Please do not arrive any earlier than 1pm as we sadly will not be able to allow you on site. This will help to reduce the cross over of leaving guests, staff and arriving guests.

What if we arrive early?
If you do need to arrive at Woolacombe before 1pm, there is plenty to do in Woolacombe, including 3 large car parks (Parkins Estate 2 beach car parks, and Marine Drive), and also lots to do in the area.

As mentioned above, we sadly will not be able to allow you on site until 1pm. We understand that you want to get your holiday started however we must keep guests, staff and the community safe.

What facilities are available?
Due to the Government announcement there are some restrictions with our facilities.

For full details on facilities, please click here so you are aware of what is available. Please kindly note that between the dates of 12th April - 17th May you are choosing to holiday with us knowing we have restricted facilities therefore we will be unable to refund monies.

What is the check in procedure?
When you arrive, please check in at Reception with your full name. Our team will confirm your details, therefore please ensure you have all your relevant info to hand i.e. car registration,


I am going to arrive quite late, what time is reception open until?
Monday, Friday and Saturday's reception is open until 10pm.  If you think you will arrive after 10pm, please call the Booking Office who will arrange for your check-in information to be left behind the bar, and you shall head there to get your keys/pitch number. Please note; for Touring & Camping bookings, check-in must be no later than 10.30pm.

Where can we park our car?
You can park your car next/near to your accommodation. Please ensure you know your registration number so we can register your car when we check you in. 2 bedroom accommodations are allowed 1 car parking space free of charge and 3 bedroom accommodations are allowed 2 car parking spaces free of charge. If you require to register any additional cars, this will be a cost of £5 per night prior to arrival or £6 per car on arrival and will need to be parked in one of our car parks.

Log in here to add an additional car. 

What extras do you provide?
We provide the duvet and the pillow's but not the linen.

Single Linen: £4
Double Linen: £8
Bed Making on Arrival(all beds apart from the sofa bed): £10 
Towels: £4 per towel for the duration of your stay
Starter Packs: £20 - includes tea, coffee, sugar, butter, bread, milk (choose your own bread and milk), cereals, toilet rolls, washing up liquid, scourer and dish cloth
High Chair/Cots/Bed Guard: £15 per break

You can add these extras to your booking by logging in here. Log in using your Booking Number and Surname and this will show you a breakdown of your booking.  At the top of the page select 'Add Extras' and you will be able to add the extras you require and make a payment for these. You can do this up to 3 days before your check in date. It is as simple as that!

Please note any later than 3 days, you will not be able to add any extra's to your booking and you will need to purchase linen or towels at reception on arrival. 

Please note that linen, towels, high chairs and cots that are hired on arrival will incur a surcharge of £1. 
You will not be able to purchase these at Reception. We ask that once you are in your accommodation, please call reception to add these to your booking and we will take payment over the phone. House Keeping will deliver this to you safely. We cannot make beds once you have arrived.

Is it too late to upgrade our accommodation?
Not at all! Call us so we can discuss your options and the cost.

Is it too late to request a particular accommodation?
No, if there is a particular accommodation number you would like, please call us and we will have a look to see if this is available. There will be a £15 charge added to your booking called the Specific Requirement Fee and this will ensure you are guaranteed that particular accommodation or pitch. This is subject to availability. 

Requests without the Specific Requirement Fee are not guaranteed. 

What comes with your self catering accommodation?
The kitchen has a family sized cooker, fridge with freezer compartment and microwave. They are equipped with a flat screen TV, crockery, cutlery and cooking utensils.  If any are missing when you are staying with us, please let us know and we can get these to you as soon as possible.

For more information on your accommodation, please click here

Can we extend our stay?
If you are looking to extend your stay, please call us instead of popping to reception and we can have a look at availability for you.

We are bringing a dog, do you have any information that will help us plan for our holiday?
Click here for information regarding details on dog friendly attractions, walks, Woolacombe beach and links to help you get the best out of your dog friendly holiday.

What is the nearest supermarket?
We have an on-site shop that sells everything you need from fresh fruit and veg, frozen foods, camping and touring items, dog items,  bakery, 'free from' range, takeaway food options such as breakfast options, jacket  potatoes, pizza's! Yum! 

For more information about our fantastic shop with competitive rates, please click here. If you have any questions regarding any products in the shop, please call our lovely staff on 01271 870569, option 2.

Please note we do NOT allow supermarket deliveries on site. 

We can no longer attend our holiday, what do we need to do?
If you could kindly call us to let us know and we can then discuss your options. After we have spoken to you, we will need written confirmation of your cancellation or amendment.

What time do we need to check out?
Please ensure you check out by 10am (Touring and Camping is 11am). On check out we politely ask that you bag all linen hired from us, in the bags provided and leave all the windows open. Departure is prior to 10am. The same procedure for checking in will be used for checking out.

We hope you enjoy your stay at Woolacombe Sands!